Customer Experience Isn't A Department. It's a Capability.
Lusuku Labs was founded on a simple observation: many enterprises were frustrated. They invested in technology and training, yet their customer's experience remained inconsistent and their brand promise felt hollow. We saw this not as a failure of intention, but as a structural gap—a "Capability Deficit."
Our mission is to close that gap. We partner with Africa’s most ambitious organizations to architect and build permanent CX capabilities, turning customer experience from a cost center into their most valuable and defensible strategic asset.
The Architects
Our leadership team brings together decades of experience in systems thinking, strategic consulting, and enterprise transformation.
Goodness Lubangakene
Founder & Chief Strategist
Goodness is the visionary behind the 'Capability Deficit' philosophy. He specializes in helping C-suite leaders re-frame CX as a core business asset and architects the high-level strategy for building a defensible competitive advantage.
Nalugwa Juliet Charity
Co-founder & Head of Business Development
Charity specializes in identifying and nurturing opportunities for growth and innovation. With a deep understanding of market dynamics and strategic partnerships, she plays a crucial role in driving the growth of our organization.
Our Collective Capability
We operate as a modern, distributed team—a collective of the brightest minds in strategy, design, and technology, untethered by geography. This allows us to build the perfect, specialized team for every client engagement while maintaining a proud operational anchor at our local offices in Kampala.
Let's Build Your Legacy
Building a true capability is a strategic choice. If our mission resonates with your vision, we invite you to begin a conversation.
Our local offices are located at Plot 90 Kanjokya Street, Kampala, Uganda.